Information that We Collect
Personally Identifiable Information
Personally Identifiable Information that we may collect, store, transmit and use include the following categories of information: (i) contact data (such as your name, mailing address, and e-mail address) ("Contact Data"); (ii) financial data (such as your account or credit card number) ("Financial Data"); (iii) biometric data ("Biometric Data"); (iv) mobile device identifiers of users using RightSignature Applications on mobile devices ("Mobile IDs"), and (v) demographic data (such as your zip code) ("Demographic Data," and together with Contact Data, Financial Data, Biometric Data, and Mobile IDs, "Personally Identifiable Information"). We may collect, store, and transmit documents in connection with the Services that contain Personally Identifiable Information, but we do not obtain any Personally Identifiable Information from such documents. A signed document includes any data entered by any party. Such data may include Personally Identifiable Information.
Non-Personally Identifiable Information
How We Use Your Information
Any information that we collect from you may be used in one or more of the following ways:
To provide information about us and our Services to you, upon request;
To personalize your experience on the Site;
To improve the Site, the Services, the RightSignature Applications, the Linked Sites, and the Widgets;
To process specific inquiries that you make of us;
To process and confirm the execution of documents;
To comply with the Uniform Electronic Transactions Act, 7A U.L.A. 225 (2002) and Electronic Signatures in Global and National Commerce Act (ESIGN), Pub. L. No. 106-229; 114 Stat. 464 (2000) (codified as amended at 15 U.S.C. §§ 7001–06 (2006));
To enable you to make orders for our Services, including verifying your supplied payment information and billing you for the Services that your order from us;
To allow us to receive certain content and information from you and to process the orders that you make;
To send newsletters and announcements to you; and
For other marketing purposes, such as to alert you to programs or Services that may be of interest to you.
Personal Information Shared with Contractual Counterparties
If you subscribe to use our Services, your Personally Identifiable Information will be shared with counterparties to the documents that you electronically sign using our Services. Upon execution of a document, all parties to a document ("Signing Parties") receive a copy of the signed document, an appended signature certificate (a "Signature Certificate"), and certain metadata. The signed document, Signature Certificate, and related metadata may contain the following information about the Signing Parties: names; email addresses; IP addresses; drawn signatures; and checksums, which may represent, but not reveal, biometric signature data, system preferences, browser preferences, installed plug-ins, local storage preferences, screen resolutions, local time zones, font listings, and user agent information (such information, "Checksum Metadata"), as well as any Personally Identifiable Information included in the document.
When a Signing Party has elected to integrate with a third-party service, such as ShareFile, Dropbox, or Salesforce, signed documents are disseminated to each such third-party service (each, an "Integration Partner Service") via an application programming interface. When documents are transmitted to an Integration Partner Service, the signed documents, Signature Certificates, and related metadata transmitted by or to the Integration Partner Service or stored by such Integration Partner Service may contain Checksum Metadata of the Signing Parties as well as any Personally Identifiable Information included in the document. In the event that signed documents are disseminated to an Integration Partner Service, the data, including the documents, Signature Certificates and Checksum Metadata, are subject to the security protocols and privacy policies of such Integration Partner Service.
Resale or Disclosure of Personally Identifiable Information to Third Parties
We do not sell, rent, loan, trade or lease any Personally Identifiable Information collected on the Site, unless you request us to contact you. On occasion, we sell, rent, loan, trade or lease Non-Personally Identifiable Information collected on the Site. We also periodically mine anonymous statistical information (i.e. Non-Personally Identifiable Information) and make it available to third parties and our business partners.
As previously disclosed, your Personally Identifiable Information, including such information in the documents, Signature Certificates, and Checksum Metadata, will be shared with Signing Parties, and documents, Signature Certificates, and Checksum Metadata will be transmitted to and stored by other Signing Parties who are counterparties to your documents and may be stored by third-party Integration Partner Services to which you or other Signing Parties who are counterparties to your documents have elected to transmit Personally Identifiable Information. We share Contact Data, Demographic Data, and Financial Data with our business partners who perform credit card transactions for us to the extent necessary for us to process any financial transactions made in connection with any Services that you order from us.
Use of Personally Identifiable Information by Signing Parties
If you use the Services, we have no control over the data collection, storage, or transmission practices of the other Signing Parties to your documents. If your documents, Signature Certificates, or Checksum Metadata contain Personally Identifiable Information or other information that you would not want disclosed, you should ensure that the other Signing Parties who are counterparties to your documents have adopted reasonable administrative, physical, technical, and organizational safeguards.
Browser Information Collected on the Website
We analyze our website logs to continually re-evaluate our Site's content to improve our Site and Services. These logs do not allow the identification of any Personally Identifiable Information. Our Site also records IP addresses of visitors. An IP address is a number that is automatically assigned to your computer when you use the Internet. We use IP addresses to identify Signing Parties, analyze trends, track user movement, and gather broad statistics. The IP addresses of Signing Parties are disclosed on the signature certificates of documents.
Information Sharing for Analytics and Advertising
We share information for purposes of obtaining analytics information and delivering online advertising about our Site, the Services, the RightSignature Applications, the Linked Sites, and the Widgets with the following parties:
Google (information about how your information is shared with and used by Google for analytics and online advertising purposes and how you may opt out is available here: https://support.google.com/analytics/answer/6004245 and http://www.google.com/intl/en/policies/technologies/ads/);
Appnexus (information about how your information is shared with and used by Appnexus for our online advertising purposes and how you may opt out is available here: http://www.appnexus.com/platform-policy); and
Adroll (information about how your information is shared with and used by Adroll for our online advertising purposes and how you may opt out is available here: http://www.adroll.com/about/privacy).
Do Not Track Information
We do not currently respond to web browser "do not track" signals because of a lack of universal "do not track" signals.
Confidentiality and Security of Personally Identifiable Information
When you sign up to receive email from us, you can select either plain text or HTML (with images) format. If you select the HTML format, we may place embedded pixels or other technologies to determine whether or not readers viewed the email. This process does not leave any information on your computer, nor does it collect information from your computer.
We track, transmit, and retain information about when Signing Parties have created, viewed, and signed documents. Parties who use the Service will receive notifications when other parties have created, viewed, and signed documents. Your name and email address will be disclosed to Signing Parties who are counterparties to your documents.
If you send us emails, you should be aware that information disclosed in emails may not be secure or encrypted and may be available to others. We suggest that you exercise caution when deciding to disclose any Personally Identifiable Information or confidential information in emails. We will use your email address to respond directly to your questions or comments.
Protection of your Personally Identifiable Information
To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of your Personally Identifiable Information, we have put in place commercially reasonable physical, technical and administrative controls to protect your Personally Identifiable Information. We use standard security protocols and mechanisms to exchange the transmission of sensitive data, such as credit card details. When you enter sensitive Personal Information such as your credit card number on our site, we encrypt it using secure socket layer technology. Credit card numbers are stored at and tokenized by our merchant processing provider and are not stored on the Site. Please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure.
Retention and Deletion
Your California Privacy Rights
Last modified: September 13, 2014